SHOP FAQs

TERMS & CONDITIONS
 
DELIVERY

We deliver worldwide, UK postage charges will automatically calculate on checkout. Orders heading outside of the UK may incur an additional charge, you will be contacted within 2 working days after your order has been placed. We aim to process orders within 2 working days.  We will contact you if for any reason your item is out of stock or delayed and offer you either a revised delivery date or refund.

EXPORT OUTSIDE OF UK

Goods shipped to EU and other countries may be subject to local customs and tariffs/and or courier charges to administer delivery.  Campervantastic does not have control or responsibility for such charges and these may have to be paid locally subject to your countries import rules.

RETURNS POLICY

For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason please contact us (email) of your wish to return the item within 14 days of receipt of your order. We will then instruct you to return the unused item(s) in its original packaging (where possible) to CamperVantastic, including the order reference number. On receipt we will be pleased to offer you an exchange or refund. Items must be received within 14 days of notification to return. We cannot accept returns for used or assembled items unless a fault has occurred.

All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non refundable unless goods are faulty or not fit for their purpose due to a manufacturing error. In this case we will arrange for collection of the goods through our courier. It is your responsibility to ensure the description of the item/s supplied are correct for your use. A 10% restocking fee may be applied for large and special order to supply items. 

PRICES & VAT

All prices on the web site are in £'s sterling and include VAT at 20%.

PAYMENT

Payment can be made securely using American Express, MasterCard or Visa.  We do advise customers not to send any cash through the post, as CamperVantastic will not be held responsible for any losses.

GUARANTEE

All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

AVAILABILITY

We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

PART DELIVERY / DAMAGED GOODS

All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt in order to be able to raise a claim against the courier/supplier. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.

STATUTORY RIGHTS

These terms and conditions do not affect your statutory rights as a customer.

If the item you want is listed as "supply to order" then the product will be ordered from our supplier at the point of receipt of sale.

The lead times on this product can vary by supplier and this will either be communicated to you automatically via the email confirmation of the order, or we will email you with the lead time once we have placed the order with the supplier and received confirmation from them.

On some occasions, the "supply to order" status will display on the site whilst we restock popular lines, in which case it may be that we already have a stock order of this item on its way to us and we are able to dispatch quickly.

You can always give us a call on 02082916800 if you would like to know a lead time on any products that are not in stock if it is not already displayed in the listing.

We aim to process orders within 48 hours and deliver to UK mainland destinations within five working days.  We will contact you should for any reason your item is out of stock or delayed and offer you either a revised delivery date or refund. We use DPD Next day delivery service on most of our packages, although some smaller packaed may go via Royal Mail 48 hour service.

If you wish to collect goods in person then please email us first, (you must arrange a collection appointment as we could be busy hiring out campervans), you can make payment on collection by cash, debit or credit card and if paid online you must bring your ID and your original payment card.  sales@campervantastic.com

We deliver worldwide, postage charges will automatically calculate on checkout. Delivery addresses to Isle of Man, Isle of Wight or the Channel Islands may incur an extra charge.

Orders being shipped outside Europe have an initial £50 - £200 delivery deposit, you will be contacted if there are further charges. Overseas shipments may incur local import charges and taxes. Campervantastic accepts no responsibility for these.

We aim to process orders within 2 working days.

You are welcome to purchase an item directly but strictly by appointment only, please email or telephone to arrange and confirm stock availability. COLLECTION PAYMENTS MUST BE MADE IN PERSON by Cash, Credit /Debit card Contact sales@campervantastic.com Tel 020 82916800

email sales@campervantastic.com
Tel 02082916800

(vistors by appointment only)

Campervantastic Limited
Unit 5
118 Stanstead Road
Forest Hill
London SE23 1BX

Company Registration Number 6454304
VAT Registration Number 925722421

Privacy policy

Campervantastic Ltd is the sole owner of the information collected on this website and will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

You have the right to request in writing to receive a copy of the personal information held by Campervantastic Ltd. We may charge a £10 fee for providing the personal information to you. Please write to: Customer Services, Campervantastic Ltd, 118 Stanstead Road, Forest Hill, London, SE23 1BX.

You have the right to unsubscribe from our mailing list at anytime by writing to the above address, emailing us and placing the word unsubscribe in the subject line or by clicking the unsubscribe button at the bottom of any email sent by us.

All payment details are processed by our transaction provider RBS WorldPay using the highest levels of security. RBS Worldpay is one of the leading payment providers and is owned by the Royal Bank of Scotland. Campervantastic Ltd does not receive or hold personal card details for online payments. If you need further information about Worldpay please follow this link http://www.worldpay.com/shopper/ 

Data collected by this site is used to:

• Take and fulfil customer orders.
• Only disclose information to third-parties for delivery purposes.
• Administration, marketing and enhancing the site and service.

Unless you notify us otherwise we may keep your information for a reasonable period to contact you about our services.

Cookies are used on this shopping site to keep track of the contents of your shopping basket. Cookies are text files, used by your computer's browser, that store visitor session data. Cookies, by themselves do not identify the individual user. Cookies are commonly used on the Internet and do not harm your system. If you do not want us to use cookies you may be able to configure your browser not to accept them. Please refer to your browser's 'help' facility for further information. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

This website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.