A booking deposit of £250 or 20%, which ever is greater, is required to reserve your campervan. This can be paid by most major credit and debit cards. Unfortunately deposits are non refundable. Please note that bookings made within a month of vehicle collection must be paid in full.

You will be sent a payment link five weeks before your hire to pay your balance. Please contact us ASAP if you have any difficulty paying. If you fail to pay your balance by the due date then you may lose your booking and any deposits/payments made.

Our standard damages deposit is £1,000, or £1,500 for the Grand California (non UK Licence holders or drivers with endorsements may be subject to a higher excess and pre approval by our insurers). We will make a pre authorisation on your credit/debit card for the value of the damages deposit to cover any potential damage to the vehicle and/or equipment as outlined in our terms and conditions. Excess charges apply for each incident of damage.

A minimum handling fee of £25 (Plus VAT) may be charged for events such as having to administer repairs, refuelling and forwarding traffic and parking penalties.

If you wish to cancel your booking our standard cancellation terms apply

• More than 4 weeks before departure: Booking Deposit.
  
• 4 weeks or less before departure – Cancellation/No Show: 100% of total hire charge.
  
• Curtailment - no refund for early return
• Non payment of balance within four weeks of departure may result in cancellation, please contact us ASAP if you have difficulty completing payment.
  

All drivers must have held a full licence for a minimum of two years and be aged between 23 and 75. It may be possible to seek insurance authority for less than 2 years experience however a higher excess charge may apply. 

Drivers of the 3.8t Grand California 680 will need the C1 category on their driving licence for at least 2 years, enabling them to drive vehicles over 3.5t. UK drivers who passed their test before 1st January 1997 may automatically have this. We will endeavour to make sure that the correct vehicle is available to classified drivers.

We do not offer a collision damage waiver (CDW) to reduce your excess liability, however there are independent insurance companies online that may cover you for hiring a Campervan or Motorhome. We recommend making sure that the policy covers campervans and vehicles in excess of £70,000. 

We will still need to take the £1000 (£1500 for Grand Californias) pre-authorised transaction when the vehicle is collected and in the event of any damage use this to cover any costs of damage caused to the vehicle, per incident.  We are always happy to provide receipts for damage caused to vehicles that have been on hire to aid your claim. 

We've camped in sub zero temperatures and sweltering 46C plus and want you to be comfortable which is why all our campervans have parking heaters and air conditioning when driving. We have the following Optional Extras:

Hot Climate Pack
This includes a mains powered fan, mosquito mesh netting for the lower sliding window and rear door, a fly swat and an "airsafe" security lock to enable airflow through the rear door hatch  The campervans have windows in the upper roof area with built in mosquito nets and an air-conditioning system but this can only be used when the campervan is being driven.

Cold Weather Options
If frost or snow is forecast or if you're heading for the mountains where temperatures may fall below zero then we recommend the Vanorak roof cover. The Vanorak is easy to fit and will protect the roof area from the elements and snow build up. We advise you to take the Vanorak for sub zero adventures especially if you plan to sleep in the roof bed.

4 Season tyre upgrade for Grand California, to be used for winter driving in Germany, Austria and Switzerland.

Snow Socks available for our T6.1 Californias (All season tyres come as standard)

Click here to check out optional extras

Campervans can be rented for a minimum of 3 days up to a maximum of 90 days,

The minimum rental period may increase during peak periods.

We have a few different configurations to our campervans:

The VW California Ocean can sleep 4 with 2 double beds. The lower bed is made by lowering the back seat and is slightly narrower than the upper roof bed.

The VW California Beach can also sleep 4, but it has a full width lower bed that is much larger than a standard double bed meaning 3 can fit there at a squeeze.

The VW Grand California 600 can sleep 4. 2 in a fixed bed at the rear of the vehicle and a bunk bed for children.

The VW Grand California 680 sleeps 2 in a large double bed.

The primary driver will need to provide one piece of photo ID such as your driving licence and two pieces of ID with your current address such as a utility bill or bank statement dated within 3 months of the hire date. It is vital that we perform a DVLA check for any endorsements for UK licence holders. If you are adding an additional driver we also need to see their full licence and perform a DVLA check. You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring please check with us.

YOU MUST bring the above documentation on the day of hire or email a PDF in advance as failure to do so may invalidate your hire. We recommend doing this in advance to avoid delays.

If you have not used the DVLA check system before you can access through the DVLA website: https://www.gov.uk/check-driving-information

You must provide a total of 2 proofs of address dated within 3 months of the hire date. The address and name on your licence must match both documents. Accepted proof of address documents:

Electricity (bill/statement)
Water (bill/statement)
Gas (bill/statement)
Broadband/Landline
Council Tax
TV Licence
Bank statement
Credit Card (bill/statement)
Mortgage statement 
Polling card
HMRC self-assessment / tax credit
Student loan
Shotgun licence
Payslip
Mobile Phone bill
Pension letters
Car Finance Statement
Loan Statement 
Property deed

An annual council tax bill will be accepted.

When you come to collect your campervan or have it delivered we will give you a full induction and let you have a go at various operations before you drive away. Each campervan has an information manual written by us with all the basics and a full manufacturer’s handbook with more details. If you are stuck on something you can call us on our out of hours support line.

Please allow at least 45 minutes when you collect your campervan so that we can give you a full guided tour of your campervan and complete all the paperwork necessary.

Crime is relatively low in most campsites however reasonable precautions must be taken to ensure you have a safe and trouble free trip. Lock the vehicle at all times and keep valuables out of sight. You can lock the vehicle from the inside with a useful button on the drivers door which also de-activates the alarm.

It is advisable to keep personal items of value with you at all times or store them in approved campsite safes. There are also safes in our campervans.

Please note: Your personal possessions are not covered by the hire insurance.

Yes, you can carry plenty of equipment such as bikes, surf boards and skis on our vehicles. To do this we can provide towbars, tailgate mounted bike racks and roof bars. You can see these on our optional extra's page here.

Towing weights of our vehicles:

VW California Ocean:  Braked: 2500kg Unbraked: 750kg
VW Grand California:   Braked: 2000kg Unbraked: 750kg

Pets are allowed in our Campervans by prior arrangement as we use dedicated pet campervans to prevent the risk of discomfort for those customers who have allergies. Whilst we expect these campervans to be returned in a clean condition we have to charge a £75 valeting fee for a deep interior clean which includes all protective covers, upholstery and carpets.
 

Should we discover that a campervan has been used to carry pets without prior authorisation then a £100 charge for cleaning and administration will be applied to your hire. 

At present we do not have the capacity to store vehicles, however we are based in a residential area and there is free parking in nearby streets. We cannot take any responsibility for your vehicle.

We are situated close to Forest Hill Rail and London Overground and Catford/Catford Bridge Rail stations - all are approximately a 15 minute journey from Central London. Forest HIll is only 45 minutes from Gatwick.

The Campervans have 2 rear (3 in the Beach) and 2 front, three point seatbelts, additional seating is available and these also have three point seatbelts, all our seating is TUV crash tested and approved. All our campervans have 2 rear seats with Isofix for child seats. We include free child seats suitable for babies, toddlers and children up to the age of 11 as required by law, please enquire at time of booking. 

All our child seats are subject to availability.

All campervans have full breakdown cover both in the UK and Europe. Full instructions of what to do in the event of a breakdown and terms and conditions are provided in the vehicle handbook.

We advise customers to take out the highest level of travel insurance in the event of any unforeseen circumstances that could affect your holiday.
 
Fees may apply for call outs for human error, eg. lockout or lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at our discretion. We will endevour to get you back on the road with the minimum of inconvenience, however delays from appointed service providers may occur during peak periods.

We will not be liable for consequential losses or expenditure as a result of failure to provide a vehicle due to unforeseen events, such as delays, repairs, accidents, roadside assistance, third party damage or effects of weather. Our agents VW and the AA are designated to provide assistance and support in such circumstances as per the terms and conditions of the vehicle handbook. It is therefore essential that you also take your own private insurance to cover any additional expenses such as hotels and/or vehicle hire should this go beyond the terms of the AA and VW customer services.

Using the BVRLA conciliation service

If you are unable to resolve your dispute with our team you can raise your concerns to our free conciliation service. The BVRLA offer a Trading Standards Institute-approved alternative dispute resolution (ADR) service which is available in those rare circumstances where you have exhausted our complaints procedure and still remain dissatisfied.