How much does it cost to hire a Campervan?

 Prices inlcude 20% VAT

Prices rise during bank holidays, Easter and Christmas. Please contact us for a quotation.  There is a minimum hire period over Christmas and New Year and for festivals such as Glastonbury and Bestival, please call to discuss.

*Please contact us within 1 month of departure as we may be able to offer shorter hire periods.

Additional Drivers can be added from £5 per day.

To travel to Europe we charge an addional fee of £15 per day which includes increased vehcile insurance cover, roadside assistance and legal compliance. However, it is strongley recommended that you take out the highest level of private holiday/travel insurance in case of any medical or unforseen event that might impact on your holiday.

A non-refundable deposit £195 or 10% (which ever is greater) is required to secure your booking

£1,000 damages deposit

Collision damage waiver (CDW) is available reducing your excess for each incident to £150 (plus VAT) at a charge of £15 per day including VAT. However CDW does not reduce your liabillity for any damage to wheels, tyres, glass and windscreens, overhead and under body damage or negligent damage such as to fixtures, fittings and supplied equipment. Regardless of whether CDW is accepted or included you will be liable for such damage.
 
All rentals are subject to a 10% reduction if hire period is 21 days or more

^ return to top of page

What is included in the price?

Fully comprehensive insurance for 1 driver, conditions apply please read the terms and conditions carefully. (The prices quoted are for drivers between the ages of 25 and 70 with clean, UK driving licences, Drivers outside these conditions will be considered but there may be an extra charge. Please call to discuss.)

All drivers must have held a full licence for a minimum of three years.

Breakdown Cover
VAT 20% 
Unlimited Mileage
Satellite Navigation
TV/DVD player
Child seats if required (no charge and subject to availability)
First aid kit
Kitchen equipment
Dining table and chairs - for 2 people, more chairs can be added free of charge and subject to availability, please request at time of booking.
Rechargeable Lantern
Gas bottle
For your enjoyment you can freely select from our collection of board games, books and DVDs

^ return to top of page

Why hire with CamperVantastic, quality assured by the BVRLA

CamperVantastic is an award winning specialist hire company that has been independently inspected and approved by the British Vehicle and Rental Association.  This accreditation means that CamperVantastic has achieved industry standards for it's modern fleet of campervans and codes of practice and quality that are periodically reviewed and inspected by the BVRLA to ensure we maintain our customer charter. The association regulates the industry through its mandatory code of conduct. The BVRLA logo is your guarantee that you will receive the highest levels of service

In the unlikely event that you are dissatisfied with the quality or service you receive we have set procedures to resolve any difficulty, which must be made in the first instance and addressed to CamperVantastic, see our FAQ section, how to complain, for details. If you are unsatisfied with the outcome then your have the reassurance that you can appeal to the BVRLA who will investigate and mediate on your behalf.  Click here for more details from the BVRLA website http://www.bvrla.co.uk/


^ return to top of page

What is the campervan equipped with?

Your campervan is packed with features which can be explored by visiting our hire page, in addition it will be equipped with the following items;

Inventory

Kitchen Equipment
Complimentary Tea, instant and fresh coffee and sugar
Two ring gas stove
Sink with running water (full water tank)
Washing up bowl
Washing up liquid, sponge/cloth, cleaning products, rubbish bag
Tea towels
Kettle
Frying pan x 1
Saucepans x 1
Pasta pot x 1
Colander
Chopping board
Cooking utensils
Vegetable knife
Vegetable peeler
Bread knife
Tin opener
Cheese grater
Garlic press
Scissors
Corkscrew/bottle opener
Dinner plates, side plates, bowls
Cutlery set
Beakers, mugs
Coffee maker (4 cup French press & 2 cup Mocca)
Flask
Tray
Salt and pepper
Salad/fruit bowl, platter
Separate single ring camping stove + spare canister

Other useful bits and pieces
Mains hook up extension lead and euro adapter
UK mains adapter
Din/accessory two way adapter
Satellite Navigation disk/Tom Tom
Radio with CD USB line in and I-pod ports
Levelling blocks
First aid kit
Washing line and pegs
Emergency vests x2
Fire extinguisher
Rechargeable Lantern
Wheel bolt key
Fitted Sheets (optional)
Coat hangers
Dustpan and Brush

^ return to top of page

Can you save me money and help me find a campsite? Do I need electric hook up?

Coolcamping

We stock the best selling range of Coolcaming guides, available to buy online,  packed with some stunning photography and naturally some of the coolest campsites in the UK and Europe.  Titles in the series include England, Wales, Scotland, France, Europe, Kids, Wild Swimming Coast and Wild Swimming . Available to buy from our online store.

Camping and Caravan club  

We have also teamed up the Camping and Caravanning club to offer you privileged access and discounts of up to 30% off club site prices. Please click the icon for access to the clubs campsite directory Siteseeker. Your campervan will come equipped with the Clubs campsite guide and  privilege card for the duration of your hire. When booking please mention that you will be using a Privilege discount card with Campervantastic Ltd                                               

NEWS The Camping and Caravanning Club will soon be able to boast wireless broadband (Wi-Fi) at 91 of its UK Club Sites. Campers can access the wireless ‘hotspots’ at each site securely for a small fee. Find our more at http://www.campingandcaravanningclub.co.uk/

Electric Hook up

If you are expecting to stay in your campervan without driving for more than 36 hours then we recommend you book an electric hook up to charge and maintain the leisure batteries.  Connecting the hook up lead is very simple and full explanation of the electrical systems is provided before you leave.

Camping Card International

^ return to top of page

What time can we collect and drop off our Campervan?

We always endeavour to be flexible to meet the needs of our customers so please contact us to discuss your requirements. Hire rates are calculated on a 24 hour basis.

Our standard times are

Weekend – Pick up Friday and return Monday
Mid -Week – Pick up Monday pm and return Friday am
Weeks – Flexible
Alternative days and times may be available, please contact us to discuss.

^ return to top of page

What if it gets too cold or hot?

We've camped in sub zero temperatures and sweltering 50C plus and want you to be comfortable which is why all our campervans have parking heaters and air conditioning when driving. We have also exclusively designed all weather comfort packs.

Hot Climate Pack
This includes a mains powered fan, mosquito mesh netting for the lower sliding window and rear door and an "airsafe" security lock to enable airflow through the rear door hatch  The campervans have windows in the upper roof area with built in mosquito  nets and an air-conditioning system but this can only be used when the campervan is being driven. Click here to check out optional extras

Cold Climate Pack
For winter trips we can provide a thermal linner for the pop up roof area which will be fitted for you and front windows that you simply attach with velcro, a window scrapper and de icer.  These extras are a useful addition when temperatures fall between 0 and 10 C.  Please contact us in advance for advice and tips about extreme campervanning!  Click here to check out optional extras

Extreme Climate Pack
If frost or snow is forecast or your heading for the mountains where temperatures may fall below zero then we recommend the extreme pack. 

You'll get an external roof hood that is easy to fit and will protect the roof area from the elements and snow build up, you'll also get a set of snow chains which in many countries are a legal requirement when snow fall is likely, especially in the mountains.  Click here to check out optional extras

We advise you to take both the Cold and Winter Climate packs for sub zero adventures especially if you plan to sleep in the roof bed.


 

^ return to top of page

What is the minimum rental period for a Campervan?

Campervans can be rented for a minimum of 1 day, 7 days during June, July and  August, please call to discuss.

Flexible "Try before you buy" packages include instruction and purchase consultation with follow up advice and support.  Subject to whether you buy new or second hand,  full or part hire costs may be reimbursed when buying from one of our affiliated dealerships, (terms apply).
 

^ return to top of page

Where is CamperVantastic based?

We are based at Unit 5 118 Stanstead Road, Forest Hill, London, SE23 1BX. We are just off the South Circular.
(Visitors by appointment only)

Parking is limited but there is unrestricted residential parking close by.

Registered Office
Unit 5, 118 Stanstead Road, Forest HIll, London SE23 1BX

^ return to top of page

How can I pay?

We accept all major credit/debit cards and cheques or you can make a bank transfer directly into our bank account.  You will need a credit card for your pre authorised security deposit (this is a standard practice used by hotels etc ,no money is physically taken from your card, subject to the safe return of your campervan)


 

^ return to top of page

How many people can sleep in a VW California Campervan?

There are 2 double beds, one in the pop up roof (with safety nets for children) and one down below. Awnings can be hired and they can sleep an extra 2 people, the campervans can also seat up to six people if required, please contact for details.

^ return to top of page

Can I take the Campervan abroad?

Yes but there is an extra cost of £15 per day for our European Upgrade Pack which must be taken if you are planning to leave the UK (not required for Ireland). This pack includes - European driving insurance certificate, European Roadside assistance cover, all items legally required to drive on the continent such as warning triangle, headlight adjustment, reflective vests etc. an information sheet on driving abroad and European, satellite navigation upgrade and road map. There are some limitations as to where you can travel so please tell us your travel plans before you book. 

It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday.

For advice on driving in Europe check out these links.

http://www.theaa.com/motoring_advice/overseas/index.html

http://www.rac.co.uk/web/know-how/going-on-a-journey/

For Campsite advice try:

http://www.ukcampsite.co.uk/

http://www.select-site.com/index.cfm

 

^ return to top of page

What Optional Extras can you provide?

We have developed a great range of extras to both enjoy and increase you campervanning comfort, plese follow this link for more details or click the rental tab. Optional Campervan Extras 

^ return to top of page

What equipment is for rent?

We have an increasing range of equipment for hire for those looking for something new or just a bike to get aroungd the campsite, please follow this link or click the rental tab for more info, please contact us if you have other requirements.  Equipment Hire

^ return to top of page

What deposits are required?

A booking deposit of £195 or 10% which ever is greater is required o reserve your campervan. This can be paid by all major credit and debit cards. Unfortunately deposits are non refundable.
Please note  that bookings made within a month of travel must be paid in full.

A damages deposit (excess) of £1,000 (Up to £1,500 for non UK Licemce holders) will be required when you collect your vehicle. We will make a pre authorisation on your credit for the value of £1,000 (Up to £1500 for non UK Licemce holders) to cover any potential damage to the vehicle and/or equipment as outlined in our terms and conditions, excess applies to each occurrence. If you do not have a credit card then funds will need to be available on your debit card and we will have to apply a £30 administration fee in order to process a debit card deposit.

A minimum handling fee of £25 (Plus VAT) may be charged for events such our having to administer repairs, refuelling and forwarding traffic and parking penalties.

 

^ return to top of page

What are your cancellation terms?

Cancellation charges

• More than 4 weeks before: Booking Deposit
  
• 4 weeks or less – Cancellation/No Show: 100% of total hire charge
  
• Curtailment 100% of total hire charge.

It is strongley recommended that you take out the highest level of private holiday/travel/personal possesions insurance in case of any medical or unforseen event that might impact on your holiday. 
 

^ return to top of page

What Identification is required to hire a vehicle?

The primary driver will need to provide one piece of photo ID such as your driving licence and one piece of ID with your current address such as a utility bill dated within 2 months of the hire date.It is vital that we see both parts of your driving licence (UK only). If you are adding an additional driver we also need to see their full licence. You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring please check with us.

YOU MUST bring the above documentation as failure to do so may invalidate your hire.

^ return to top of page

Can additional drivers be added?

Yes but there is a small charge, £5 per day if you are staying in the UK or £10 per day if you are planning to travel in Europe.
(The prices quoted are for drivers between the ages of 25 and 70 with clean, UK driving licences. Drivers outside these conditions will be considered but there may be an extra charge. Please call to discuss.)

^ return to top of page

What is a Volkswagen California Campervan?

The VW California is based on the popular VW transporter van chassis which is the number one light goods vehicle in Europe. It is similar in proportions to the Ford Transit van and measures approximately 5 metres long, 2 metres high and 2 meters wide.

The VW California is the only factory fitted campervan made exclusively by VW at their factory in Hanover Germany.
 

^ return to top of page

What is a Volkswagen California like to drive and how big is it?

Our campervans are extremely comfortable and operate exactly the same as any modern family car with many of the refinements found in more expensive models. With responsive engines and car-like agility you can park them in a standard car parking space, assisted by proximity sensors. They are less than five meters long and under 2 metres high so you can also access most parking areas including some underground and multi story car parks. The campervans also have three point seat belts, air bags and seating systems that comply with UK and European safety standards, TUV tested and compliant. Given the elevated driving position the visibility is very good and combined with efficient engines, power steering, ABS and traction control they are highly manoeuvrable and some of the safest campervans manufactured. (Full dimensions: T4 Length (without rear bike rack) = 4.79m (15ft 8.5 in), Width = 1.84m (6ft 05.in), Height = 1.99m (6ft 6.5in) T5 Length (without rear bike rack) = 4.89m (16ft 1in), Width = 1.91m (6ft 3in), Height = 1.99m (6ft 6in) (note height may increase when carrying bikes).

^ return to top of page

What induction do you offer/are the Campervans complicated to use?

When you come to collect your campervan or have it delivered we will give you a full induction and let you have a go at various operations before you drive away. Each campervan has an information manual written by us with all the basics and a full manufacturer’s handbook with more details. If you are stuck on something you can call us on our 24 hour support line.

Please allow at least 45 minutes when you collect your campervan so that we can give you a full guided tour of your campervan and complete all the paperwork necessary.

^ return to top of page

What about security?

Crime is relatively low in most campsites however reasonable precautions must be taken to ensure you have a safe and trouble free trip. Lock the vehicle at all times and keep valuables out of sight – particularly portable satellite navigation systems. All vehicles are fitted with a security system, which can also operate when you are sleeping.

It is advisable to keep personal items of value with you at all times or store them in approved campsite safes. There are no safes in our campervans as these can attract, rather than deter, criminals.

Please note:-  Your personnel possessions are not covered by the hire insurance.

It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday. You may find you are covered by your household or holiday insurance, please check your insurers terms and conditions.

^ return to top of page

What about towing?

You can tow boats, jet skis and caravans with our Campervans, where tow bars are fitted. However our insurance only covers these for third party so please ensure you take out adequate insurance for these and any expensive accessories that you take. If you wish to tow something then you must notify us in advance to ensure your vehicle has a two bar and that we supply you with the appropriate number plate.

^ return to top of page

Can I bring a pet?

Pets are allowed in our Campervans by prior arrangement as  we use a dedicated pet campervan for such hires and whilst we expect this camperan to be returned in a clean condition we have to charge a £50 valeting fee for a deep interior clean which includes all protective covers, upholstery and carpets.  Just to be sure you will all fit in safely and comfortably, we will need to know the breed, size and number of pets you wish to carry and we will then confirm if this is possible.

By providing a designated pet campervan we can prevent the risk of discomfort for those customers who have allergies.  Should we discover that a campervan has been used to carry pets without prior authorisation then a £100 charge for cleaning and administration will be applied to your hire. 

^ return to top of page

What is your smoking policy?

For the comfort of all we operate a strict No smoking policy in the campervans and awnings, charges will apply for damages or cleaning as result of smoking in prohibited areas (please see terms and conditions).

^ return to top of page

Can I leave my vehicle with you?

At present we do not have the capacity to store vehicles, however we are based in a residential area and there is parking in nearby streets. We cannot take any responsibility for your vehicle.
We offer a delivery and collection service within the M25 from £20, please contact us for a quote.

^ return to top of page

Where is the nearest train/tube station?

We are situated close to Forest Hill Rail and Overground/tube and Catford railway stations - both are approximately a 15 minute journey from London Bridge and Canada Water stations.

^ return to top of page

Do I need holiday insurance; can I cancel my booking or get a refund if I need to curtail my holiday?

It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday. . Please make sure that you arrange adequate travel insurance to cover you if you have to cancel or cut short your holiday or are forced to change your plans due to an incident.

Unfortunately booking deposits are non-refundable and we cannot reimburse you if your holiday is curtailed. If you have paid in full and cancel prior to departure please contact us immediately, part refunds may be available subject to the length of notice given.

^ return to top of page

Do the Campervans have rear seatbelts and can child seats be fitted?

The Campervans have 2 rear and two front, three point seatbelts, additional seating is available and these also have three point seatbelts, all our seating is TUV crash tested and approved. You are welcome to bring your own child seats if required. We include free child seats suitable for babies, toddlers and children up to the age of 11 as required by law, please enquire at time of booking.

^ return to top of page

Do I need a UK TV licence on a campsite to watch TV?

All our campervans have Freeview receiving TV's onboard and for your convienence TV licencing is included whilst you are hiring our campervans. (reception is subject to local conditions and signal stregth) 
^ return to top of page

Do the Campervans have CD players or i-pod ports?

All our campervans have ipod/media ports to accept all media players (ipod leads are standard, please ask for the appropriate adapter) and CD players. California's we have added DAB radio and you can also connect via USB for memory stick connectivity, please contact us in advance to ensure availability.

^ return to top of page

What happens if I breakdown?

All campervans have full breakdown cover both in the UK and Europe. Full instructions of what to do in the event of a breakdown and terms and conditions are provided for you when you collect the vehicle.

We advise customers to take out the highest level of  holiday insurance in the event of any unforeseen circumstances that could affect your holiday.
 
Fees may apply for call outs for human error, eg. Lockout or lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at CamperVantastics discretion.

^ return to top of page

What if I want to buy a campervan?

If you're looking to purchase a campervan and want to "try before you buy", we have teamed up with one of the UK's leading suppliers of both right and left hand drive campervans, VW Campersales. Please contact VW Campersales to discuss current stock and "try before you buy" offers.

Flexible "Try before you buy" packages include instruction and purchase consultation with follow up advice and support.  Subject to whether you buy new or second hand,  full or part hire costs may be reimbursed when buying from one of our affiliated dealerships, (terms apply).
 

^ return to top of page

How do I complain?

Making a complaint to CamperVanTastic

CamperVanTastic aims to resolve complaints within 28 days of receipt. Complaints must be made in writing to: CamperVantastic Ltd, Unit 5, 118 Stanstead Road, Forest Hill, London SE23 1BX. Complaints will only be handled if received within 28 days of the hire period ending. In the event of a unsatisfactory response to your complaint you may contact the BVRLA (British Vehicle Rental and Leasing Association) of which CamperVanTastic is a member.  The BVRLA will only investigate a complaint once the above procedure has been followed, they will then provide you with an independent conciliation service, see below.
 

Using the BVRLA conciliation service

 

If you are unable to resolve your dispute with one of our members you can refer to our conciliation service.

How do I complain?

Details of your complaint should be submitted in writing to the BVRLA. To assist you with submitting your complaint you can download a copy of our complaint form below.

Complaint form

The form and copies of all relevant correspondence should be sent to;

Chief Executive
BVRLA
River Lodge
Badminton Court
Amersham
HP7 0DD

^ return to top of page